Managing to improve public services shows how management can be harnessed to improve a range of public services eg policing health local government by examining them through different theoretical lenses eg governance innovation and change performance metrics and management it advances both theory and practice beyond traditional public administration and new public management . Managing risks to improve public services todays public service delivery environment constantly presents new risks to the provision of public services and robust risk management can help departments respond effectively just as importantly it opens up opportunities to develop innovative policies and delivery mechanisms well managed risk taking is to be encouraged and i am pleased with the progress i have seen since my last report in 2000 that being said i have identified a number of . Disaggregation a central feature of npm is the disaggregation of public sector organisations into smaller agencies this is assumed to improve results and strengthen accountability through better performance monitoring it is also thought to lead to a stronger mission focus in the delivery of services and policy. Improving public service delivery importance for national competitiveness of the work of the civil service 1996 given its centralityto the strategic management initiative smi and its vital importance for the social and economic wellbeing of the country the national significance of improving public service delivery systems has been